Frequently Asked Questions

What payment methods do you accept?

We accept all major debit and credit cards and have a secure payment gateway system.

We also accept payments via PayPal.

How long do you take to process orders?

We process orders and get them ready for shipping within 1 business day. Much of the time, orders placed at the start of the day will be processed for shipping that same day.

During certain holiday seasons this period may be 1-2 business days.

How long does shipping take within the UK?

Some items such as smaller jewellery and certain incense will be sent via Royal Mail 1st class. This service usually takes 1-2 business days.

All other items are sent with the trusty courier ‘My Hermes’ – this service takes 3-5 business days to arrive.

How long does shipping to Europe take?

Our international standard service to Europe is sent via Royal Mail and will take 3-5 working days to arrive.

If you are unsure what shipping zone your country belongs to then please contact us at : info@japa.guru

How long does shipping to World Zone 1 take? (Generally - North America, South America, Africa, the Middle East and much of Asia)

Our international standard service to World Zone 1 is sent via Royal Mail and will take 5-7 working days to arrive.

If you are unsure what shipping zone your country belongs to then please contact us at : info@japa.guru

How long does shipping to World Zone 2 take? (Australia, New Zealand and many other countries of great distance away from Europe)

Our international standard service to World Zone 2 is sent via Royal Mail and will take 5-7 working days to arrive.

If you are unsure what shipping zone your country belongs to then please contact us at : info@japa.guru

Can I have my order shipped on an express service?

You are most certainly able to have your item shipped on an express service. We do not offer this as standard but please do not hesitate to contact us at : info@japa.guru and we can discuss arrangements.

Can I have my order tracked?

Yes absolutely – contact us at : info@japa.guru and we will discuss arrangements for tracked shipping.

What about customs and duty fees/taxes?

We are not liable for any charges that you may receive from your country’s customs, duty fees or taxes.

Can I send my item as a gift?

Yes absolutely – many of our products make perfect gifts! We include a personalised message with every order so let us know if yours is a gift and we will make sure we write to the right person.

Can I make a custom order?

You can make a custom order on many of our products such as the jewellery. Contact us at : info@japa.guru and we can discuss your idea and its feasibility.

Custom orders are always subject to circumstance and work load.

What about refunds, returns and damaged items?

Let us know if your order isn’t quite what you expected :

We accept refunds / replacements if the product has not been used or damaged in anyway and you have :

Notified us within 3 days of receiving the item and have sent the item back to us within 14 days.

If the products have been damaged in the post then please let us know and we can discuss arrangements.

We do not accept refunds on custom orders.

You, as a buyer, are liable for the return shipping fees and the value of the item if it returns to us damaged.

Why is my item not identical to the product image online?

Colours and aesthetics may vary from the real item to the product image online. This would be due to lighting, different monitor settings (screen resolutions) or other technical reasons.

I would like to sell my handmade artisan products through Japa, how can I do this?

If you would like to sell your handmade artisan products through Japa then please do not hesitate to contact us. We love to work with and support craftsmen and share unique and beautifully made products with the world.

Begin the conversation and contact us at : info@japa.guru

How can I write for Japa blog?

We are always looking for new writers who can offer their unique perspective on our topics of : mindfulness, environment and travel.

Begin the conversation and contact us on : info@japa.guru

Your browser is out-of-date!

Update your browser to view this website correctly.Update my browser now

×